Player Protection
At Kahnawake Casino, we want gambling to stay fun, and our simple tools help with that. On this page you'll learn how our protection tools work, where to get free support and how to reach our team.
Our Commitment
Your wellbeing matters more to us than any bet.
Every account comes with player protection from the very first day. All the tools here are free, simple to find in your account settings and available whenever you need them. Staff are trained to notice warning signs and reach out kindly if something seems wrong. Gambling has to be allowed by the law where you live, and we follow Canadian rules on age, identity checks and anti-money laundering.
Self-Assessment
A short quiz helps you check your habits.
Our self-check quiz is a quick set of questions on the frequency of your play, your spending, and how gambling sits with work, family and friends. It takes just minutes, and only you see what you answer. At the end, you'll get suggestions, like putting a limit in place or stepping away for a while. Try it whenever you want, even if all seems well.
Free Support
Independent groups offer help at no cost.
The following organisations operate independently of us and can support you or someone you care about:
- Kindbridge Behavioral Health: support for people affected by gambling harm.
- GamTalk: an online peer support community.
- Gamban / GamBlock: programs that stop gambling websites from opening on your phone, tablet or computer.
- Internet Matters: online safety guidance for parents and families.
Limit Changes
A reduced limit applies immediately. An increased limit takes effect after 24 hours.
A lower limit starts working straight away. Increases and full removals need 24 hours before they apply. That pause gives you a chance to think before playing with more room.
Your Tools
All of these tools are free and sit in your account settings.
Deposit limits
Choose a maximum amount for your deposits. Once you hit it, no more deposits go through until your limit allows them again.
Wager limits
Put a cap on your total wagering. After you reach the cap, new bets are refused.
Stake limits
Fix a maximum stake for any one spin or game round.
Reality checks
During play, a pop-up tells you how long your current session has run and whether you're up or down so far. Tap once to keep going or log out.
Time alerts
Pick a session length and we'll let you know when your time is up, so you always see when play goes past your plan.
Cooling-off
Thinking about a break? A cooling-off period locks your account for a span you pick, with 24 hours as the floor and six weeks as the ceiling. Access to the site, deposits and wagers are all switched off while the lock applies, and we stop sending any promotional offers. After it starts, the break cannot be shortened: it lasts until the end date you chose.
Self-exclusion
For a longer break, you can choose self-exclusion. It closes off your account and keeps you away from our games. Just email us to ask for it, and we'll walk you through the details before it starts.
Account closure
Want a permanent stop? Make a written request and we will close your account permanently. We return any cash balance left on it using an available withdrawal method.
Identity and location checks
We check who you are, and that our games are legal where you live, before we accept your first deposit. Our Identity Checks page explains the process.
Protecting Minors
Only adults aged 19 and older may play our games.
Deposits are only accepted once we've verified a player's age, and we close any account that belongs to a minor right away. Our 19+ Policy shows parents how to block gambling websites on family devices.
Contact
Email us and you'll hear back from a real person.
If you need help with a tool or want to discuss your play, email support@kahnawakecasino.app. Our Terms & Conditions and Privacy Policy describe how your account and personal information are managed.